Privacy Policy

At Energycarepoint, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website focused on polished concrete versus traditional tiles for ground floor living solutions.

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our flooring services and products
• Subscribe to our newsletter or updates about polished concrete and tile solutions
• Fill out contact forms or request consultations
• Participate in surveys or feedback forms
• Communicate with us via email or phone

This information may include your name, email address, phone number, postal address, and specific project requirements related to ground floor living spaces.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system
• Cookies and similar tracking technologies

Energycarepoint uses the collected information for various purposes:

• Service Delivery: To provide information about polished concrete and traditional tile options, durability comparisons, and cost analyses for ground floor applications
• Communication: To respond to your inquiries, send requested information, and provide customer support
• Marketing: To send newsletters, promotional materials, and updates about flooring solutions (with your consent)
• Website Improvement: To analyze user behavior and improve our website functionality and content
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Project Consultation: To assess your flooring needs and provide personalized recommendations

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party contractors, suppliers, and flooring specialists who assist in delivering our services
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you explicitly authorize us to share your information

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our content about flooring options
• Analyze website traffic and user behavior
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionality.

Energycarepoint implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Our website may contain links to third-party websites, including suppliers, manufacturers, and industry resources related to polished concrete and traditional tiles. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to Singapore and other countries where we operate.

Energycarepoint reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.